Terms & Conditions
Email: [email protected]
Location: United Kingdom
1. Introduction
These Terms & Conditions govern your use of www.thesomethingstore.co.uk and the purchase of products from The Something Store (“we”, “us”, “our”). By accessing our website or placing an order, you agree to these Terms.
2. Products
We aim to provide accurate product descriptions. Colors, textures, and sizes may vary slightly due to screen settings or manufacturing processes.
All prices are in GBP (£) and include applicable VAT.
We accept payments through approved payment providers displayed at checkout.
Orders are processed only after full payment is received.
3. Order Confirmation
You will receive an email confirmation after placing an order. This does not guarantee acceptance; we reserve the right to cancel orders due to stock issues, errors, or suspected fraud.
4. Liability
We are not responsible for indirect, incidental, or consequential damages.
Our total liability will not exceed the purchase price paid.
5. Intellectual Property
All content on www.thesomethingstore.co.uk is owned by The Something Store and may not be copied or used without permission.
6. Governing Law
These Terms are governed by the laws of England and Wales.
Refund & Returns Policy
1. 30-Day Return Policy
You may return eligible items within 30 days of delivery for a refund of the purchase cost of the products only (which doesn’t include any other fees like postage) or exchange. Returned items must be:
- unused
- in original packaging
- in resellable condition
Non-returnable items include:
- custom or personalized items
- gift cards
- clearance items clearly marked as non-returnable
If your item arrives damaged or incorrect, contact us within 48 hours with photos.
We will arrange a replacement or refund at no cost to you.
2. How to Request a Return
Email [email protected] with your order number and reason for return.
We will provide return instructions.
3. Return Shipping
Customers are responsible for return postage unless the item is faulty or incorrect.
4. Refunds
Refunds will be for the products only. Refunds are issued to the original payment method within 5–10 business days after inspection of the returned item.
Shipping Policy
1. Shipping
Orders typically process within 1–2 business days. Final shipping costs are shown at checkout.
- Standard UK Shipping: 3 to 5 business days. fees may apply based on the amount you purchase.
- Express Shipping: 1-3 business days. Extra fees may apply.
2. Delivery
Tracking details will be emailed once your order is dispatched.
We are not responsible for delays caused by couriers, customs, or incorrect addresses.
If a parcel is returned due to an incorrect address, reshipping fees may apply.
If tracking shows “delivered” but your parcel is missing, please check with neighbors or your local courier depot.
We will assist where possible, but cannot be held responsible for stolen packages.
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device that help improve your browsing experience.
2. How We Use Cookies
Essential Cookies
Required for checkout, secure login, and general website functionality.
Performance Cookies
Used to analyses traffic and improve the website (e.g., Google Analytics).
Functional Cookies
Store preferences such as language, region, or login settings.
Marketing Cookies
Show personalized ads (only if you consent).
3. Managing Cookies
You can disable or manage cookies in your browser settings.
Some website features may not work properly if cookies are disabled.
4. Third-Party Cookies
We may use cookies from third-party providers such as analytics services and payment processors.